Is that really your name?

Yesterday at work I had a bit of an issue with an extremely rude lady. One of the sales associates called me to the front to deal with this customer. The conversation between she and I goes as follows...

Sales Associate: Blair, she wants to return these pants she said she bought yesterday but she doesn't have a receipt. I told her we can only do store credit, but she wants it back on her credit card.

Blair: Umm...we can only give you store credit or an even exchange if you do not have your original receipt. It's company policy.

Customer: (YELLING)....I don't have my receipt. I don't want store credit. I want it back on my card. I frickin bought these yesterday. Why will you not let me get my money back. What? Do you think I am tryin to scam you? What is wrong with you?

Blair: No maam, I do not think you are trying to scam us. But what you have to understand is that this is a company policy. Our system will not let us give you cash back without a receipt. I am not trying to be mean here and single you out.

MEANWHILE, customers are piling up along the registers as this lady continues to get more and more angry with me.

Customer: (STILL YELLING)....I don't want store credit. I don't even like this store. I never even shop here. Every other store would be happy to give me my money back, but you are so messed up that you won't.

Blair: (HOLDING BACK EVERY BIT OF ANGER I HAVE)....If you go home and try to look for your receipt and bring it back we will have no problem taking care of you...

Customer: This is bull shit. Who is your manager? Let me talk to him.

Blair: Well, I am the manager right now....You know what? Would you like corporates number? Maybe they can help you out?

Customer: Yes and what is your name? I want your name so I can tell them about you.

Blair: My name is Blair...B..L..A..I...R...(she looks at me with disgust)..My last name is Brown.

The customer rolls her eyes at me...

Customer: Is that really your name? It sounds kind of shady to me.

Other customer behind me: She is not lying about her name lady...JESUS!!!

Blair: Ha...um I am pretty sure that is my real name.

Customer: If I bring my receipt back I better not get anymore crap.

She storms off!!

HAHAHA...turns out the lady came back later in the day and had found her receipt. She didn't say one word about me and I guess didn't call corporate on me. The thing is she didn't know what I knew...Corporate Offices are not open on the weekends...HAHAHA!!